FAQs

Where does La di dah deliver?

Ladidah.london can deliver all over the world. We are able to ship to many countries on a DDU basis (Delivery Duty Unpaid). This means the recipient will be liable for any local sales taxes or import duties on orders placed outside of the EU.

How long will my order take to arrive? 

All orders are dispatched within 1-2 working days from receipt of order, If any items are out of stock we will notify you straight away. Please visit our Delivery and returns page for more information. If you need your party box delivered sooner, please contact us and we will try our best to make it happen! 

What is your returns policy?

We try to ensure all of our parcels are carefully protected and wrapped. All products are sold on a non-returnable basis unless damaged or defective. If you have received a damaged or defective products, please contact us at info@ladidah.london immediately. 

Will it cost me to return an item?

We are not responsible for return postage costs other than for incorrect order processing or faulty items. Faulty items can be returned free of charge by contacting our customer service team.

Do you have a gift service?

Ladidah.london is the perfect place to buy someone a present. All you need to do is enter the person's address as the delivery address. If you would like to add a personalised message, please email info@ladidah.london with your order details and we will add a personalised message inside our boxes. 

Do you offer bespoke themed party boxes?

Not at present, but we can make the exception dependant on the request! For example if it is a personalised theme for an event, we would love to hear from you.

Do you offer corporate themed party boxes?

We love working with other businesses to curate something special for every occasions & event. Please contact us to discuss your requirements. 

Do you collaborate with other brands?

We love collaborating with brands. Please do do get in touch to discuss collaboration opportunities: info@ladidah.london

How can I contact Customer services?

You can contact our customer service at info@ladidah.london 

Is La di dah a secured website?

Yes. All the information transmitted is secured using the official Internet protocols. La di dah does not store Credit / Debit card information, they are saved on our financial provider's secured server - security certificate 256-Bit SSL same encryption used by Bank's.

Looking for more information?

Please do get in touch if you have any questions about our themed party boxes: info@ladidah.london